Age Restrictions

All drivers must be over the age of 21 years and under the age of 86 years.


Driver License Requirements

National Car Rental Requires all Renter to have a full driver’s license, No “N”, "GDL" or “L” drivers are permitted. International Drivers are welcome with an international driver’s permit and their country of origin driving license. If your driver’s license is not in English, we may request a translation.


Credit Card Payment and Deposit Requirements

National Car and Truck Rentals Requires all drivers have a valid major credit card in their name. Acceptable credit cards are Visa, Master Card, and Amex. We do not accept Debit Credit Cards, Prepaid Credit Cards, Debit Cards, Electronic Credit Cards, or Cash as deposit on rentals. We will authorize the renter’s credit card for the estimated cost of the rental plus the security deposit. A security deposit is required on all rentals and the amount varies depending on the vehicle size and type. Please contact the location directly for more information on our deposit requirements. Rental costs are processed on the credit card imprinted and authorized at the time of rental. We are unable to change credit card payments at the time of return. Cash is accepted for payment at some locations upon close of the rental only. For more information please contact the location you will be renting from directly.


Young Renter Conditions

Renters 21 – 24 years must present a valid class 5 driver license and major credit card, Visa, Master Card, Amex, (debit cards and prepaid credit cards are not permitted), both in the renter’s name. At the time of rental young renters must take our Loss Damage Waiver Coverage. A young renter fee of $35.00 will be charged on drivers 21-24 years of age. Renters 21- 24 years of age will also be required to provide a $1000.00 deposit on their credit card at the time of rental in addition to the estimated cost of the rental. Drivers between the ages of 21-24 years are limited to Compact Car, 1 Ton Cube Truck, Panel Van, and 2 wheel drive ½ ton pickup trucks.


Age Requirements

National Car Rental requires all drivers to be between the ages of 21 years and 79 years. Drivers must have a full class 5 drivers license or greater to drive our rental vehicles. All drivers must possess a major credit card in their name. Under Age 25 In the United States and Canada, many car rental companies do not rent to drivers under age 25 because of the additional costs and risks associated with younger drivers. National will rent to drivers under age 25 and we assess an underage daily fee to offset our additional related expenses. A one-time underage fee will be charged for each driver under 25 years of age. Drivers under the age of 25 years are limited to rental vehicles size Compact car, Panel Van, Cube Van, and two doors 2 wheel drive ½ ton pick-up truck. Renters under the age of 25 years will be required to purchase our Loss Damage Waiver Coverage with a $1000.00 deductible. A $1000.00 credit card deposit plus the cost of the rental is required on the renter’s credit card.


Taxes and Fees

Rentals are subject to the following Taxes and Fees: 5% GST (Goods and Services Tax), 7% PST (Provincial Sales Tax), $1.50 per day PVRT (Passenger Vehicle Road Tax), $1.80 per day VLF (Vehicle Licensing Fee). CRF (Concession Recoupment Fee) is a fee charged to rentals originating out of airport locations. National charges this fee to offset the costs charged to the rental company by the airports. The CRF differs from each airport. The following is the CRF % at our Island Airports: YYJ (Victoria) 13.44%, YCD (Nanaimo) 11.73%, YQQ (Comox) 13.44%, YZT (Port Hardy) 10 %. Taxes and Fees are subject to change without notice.


One Way Rentals

National Car and Truck Rentals can offer competitive one way rates to all the Vancouver Island locations. We save you money by providing you with a one way rate that has no drop fee on rentals commencing and ending on Vancouver Island! One way rentals off Vancouver Island are available to Vancouver and North Vancouver, and are subject to a drop charge. To make a one way rental reservation or request quotes please contact the location you are inquiring to rent from.


Optional Equipment

Infant seats (rear facing up to 1 yrs old) $8.00 per day, Child Seats 5 point Harness (over 1 yrs old 9 kg – 18 kg) $8.00 per day, Child Booster Seats (over 18 kg and under 145 cm up to 9 yrs old) $8.00 per day. Please call prior to your rental pick up day to confirm your child seat availability. Prices subject to change without notice. http://bc.cb.rcmp-grc.gc.ca/ViewPage.action?siteNodeId=87&languageId=1&contentId=5270 GPS $11.99 per day. National Car Rental does not guarantee availability of this item. Prices subject to change without notice.


Payment Methods

Major Credit Cards accepted: VISA, MASTERCARD, and AMEX. Credit card used at the time of rental must match the main renter’s name. We cannot accept a different credit card at the time of return for payment. The Major Credit Card that was used at the time of rental is the credit card that will be charged for the rental. We do not accept: Prepaid Credit Cards of any type ie; Money Mart, Green Dot Visa, Western Union Netspend, Mango, Vision Premier, Kaiku, PC Prepaid, Union Pay, Ace Elite, Account Now, Blue Cash Preferred ect. If the credit card says prepaid we will not accept it for deposit or payment. Debit / Credit Cards not accepted: Debit Credit cards issued from a major bank that is Debit Visa or Debit Mastercard will not be accepted. Electronic Credit Cards are not accepted: Credit Cards that do not have raised numbers. We do not accept Cash or Debit Cards for deposit. We accept cash for payment upon return of the rental vehicle. Cash payment does not release National Car Rentals right to bill your credit card for incidental charges that may be found after a final audit. Cash is not accepted on one way rentals.


Rental Deposit

National Car Rental requires credit card deposit on all rentals. The security deposit is taken in addition to the estimated costs of the rental. The security deposit ranges from $300.00 to $1000.00. The security deposit and the rental costs must be obtained on the Major Credit Card presented at the time of rental. Both security deposit and estimated rental charges must be on the same Major Credit Card. We cannot accept two credit cards for payment and deposit. The security deposit is removed from your credit card when the vehicle is returned and is deemed no damage or extra incidental costs.


Pick Up Service

Our Vancouver Island locations want to help you pick up your rental car. We offer free local pick up and drop off when available within our city locations. We define local as within city limits. In Victoria city locations our local pick up is offered when available within a 2 kilometer radius from our locations. Free local customer pick up is offered when available at our City locations in Nanaimo (within 15 km), Courtenay (within 10 km), Colwood (View Royal) (5 km), Sidney (10 km), and Duncan (within 10 km). Local pick up is offered when available during our regular business hours and will vary from each location. Please call the location you are renting from to make arrangements for your pick up.


Seaplane and Helijet Nanaimo

If you are arriving in Nanaimo via Seaplane or Helijet our Nanaimo location can offer you exceptional service. We will meet you at your arrival point and deliver your car. If you are an Emerald Club Customer, and your Emerald Club profile is current and completed we will deliver your vehicle with the paper work ready. National Car and Truck Rentals has three prepaid parking stalls for our customers who use Harbour Air Seaplanes and Sunshine Coast Air for arrival and departures. Emerald Club Customers who arrive by Harbour Air or Sunshine Coast Air will be asked to present their Driver’s license to obtain the rental car. You can return your vehicle to our prepaid National Car Rental stalls if you are flying out with Harbour Air or Sunshine Coast Air. If you are arriving by Helijet in Nanaimo, we will meet you in the Helijet terminal, we will process your rental paperwork in the Helijet Terminal and your vehicle will be there also waiting for you. Emerald Club customers will have their rental vehicle and rental paper work delivered. Simply provide the Helijet agent with your driver’s license and they will give you your rental keys. Returns are quick and easy also with Helijet, Harbour Air, and Sunshine Coast Air. Park your car in a designated parking stall and leave your keys with the airline when you check in for your flight. National Car and Truck Rentals will email you a receipt for your rental. Seair Seaplanes arrives at Brechin Point in Nanaimo. Our Nanaimo location is within 2 km of their terminal. Customers who arrive at Brechin Point will get a free pick up to our location, and are able to return their rental car to Seair when they depart. Emerald Club Customers will have their vehicle and the rental paperwork delivered to Seair. Emerald Customers will be requested to show their driver license to receive the rental keys. Kenmore Air arrives to Brechin Point Nanaimo from Seattle Daily. Our free local pick up and drop off service is available to Kenmore Air Passengers.


BC Ferries

Taking a BC Ferry to Vancouver Island is the most popular method of arrival. There are three main options to choose from: Tsawwassen to Swartz Bay (Victoria), Tsawwassen to Duke Point (Nanaimo), and Horseshoe Bay to Departure Bay (Nanaimo.) We offer free local pick up from Departure Bay in Nanaimo only. National Car and Truck Rentals in Nanaimo is located less than 5 minutes from the Departure Bay BC Ferries terminal. If you arrive in to Swartz Bay (Victoria) or Duke Point (Nanaimo), Taxi Cabs are readily available to bring you to our location at your expense.


Conditions and Restrictions

Renters must have a class 5 or similar driver’s license. If the customer has a driver’s license outside of North America we will require an International Driver Permit. The International Driving Permit is a translation of your current valid license and when accompanied by that license legally allows you to drive for up to one year in other countries. Renters must also possess a Major Credit Card in their name. This Credit Card must meet our requirements. For more information on accepted Credit Cards refer to Payment Methods. Credit Card Authorization is required at the time of rental. Vehicles may only be driven in the Provinces of British Columbia, Alberta, and the State of Washington.


Additional Driver requirements

Additional Drivers must meet our rental requirements. Drivers must have a class 5 or similar driving license and major credit card in their name. If the additional driver is spouse or common law partner then a credit card will not be required.